COMPLAINT AGAINST A NON-MEMBER (UNAUTHORIZED CONSULTANT) | Immigration Consultants of Canada Regulatory Council

COMPLAINT AGAINST A NON-MEMBER (UNAUTHORIZED CONSULTANT)

ICCRC-CRCIC


 

Federal law requires that immigration consultants, in Canada or abroad, who provide Canadian immigration services for a fee, must be registered with the ICCRC and accredited as Regulated Canadian Immigration Consultants (RCICs). Further to the designation given by the federal government, the Immigration Consultants of Canada Regulatory Council (ICCRC) has the authority to regulate and discipline immigration consultants who are authorized to practice.

Unauthorized providers of immigration services are not regulated and cannot be disciplined by the Council. In these cases, ICCRC will investigate the situation and, where necessary, pass the information along to the Royal Canadian Mounted Police (RCMP), Canada Border Services Agency (CBSA), a provincial or territorial Law Society or any other Authority.

Confidentiality of your complaint

Your communications with ICCRC will remain confidential until a formal complaint is lodged. Consumers without immigration status in Canada can be assured that ICCRC will take all appropriate measures to protect their personal information. The Council will not inform the unauthorized consultant of the complaint.

What the Council needs from you

  1.  Fully Complete and sign the Complaint Form
  2.  Attach a copy of any documents that relate to the complaint
  3. Send completed Complaint Form with copies of relevant documents by:

Mail:
ICCRC/CRCIC
5500 North Service Road, Suite 1002
Burlington, ON
L7L 6W6
Email: cd-pd@iccrc-crcic.ca
Fax: 1-877-315-9868

What happens next

We will promptly send you a letter advising you that we have received your complaint. Your complaint will be assigned a file number, which will be included in the letter. You should know that:

  • Each complaint will be carefully reviewed and assessed. For information about our processes, please see the Complaints and Discipline Process on our website.
  • If we cannot help with a complaint, we will let you know.
  • We will keep you informed about the status of your complaint.
COMPLAINT AGAINST A NON-MEMBER (UNAUTHORIZED CONSULTANT) FORM

COMPLAINT AGAINST A NON-MEMBER (UNAUTHORIZED CONSULTANT) FORM

If different from above
If different from above
Please sign and date above.
I have read and I understand the following: I understand that the Immigration Consultants of Canada Regulatory Council may not be able to process my complaint without supporting documents. I have attached copies of documents that relate to my complaint.
Please sign and date above.
If ICCRC reviews your complaint and finds that the person(s) you are complaining about is not an ICCRC member; you herby authorize ICCRC to forward your complaint information to the Royal Canadian Mounted Police (RCMP) or the Canada Border Services Agency (CBSA).
Sending