As the Canadian regulator of immigration consultants, the ICCRC investigates complaints and other matters where a Regulated Canadian Immigration Consultant (RCIC):
- May have, or has broken a law that is relevant to the ethical practice of his/her profession,
- May have failed to comply fully with the Code of Professional Ethics English French or an ICCRC Regulation
The results of an investigation are reviewed by the ICCRC Complaints Committee, which decides whether a referral to the Discipline Committee is appropriate. If so, the Discipline Committee will hear and decide what action to take with any matter referred to it.